Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. If your question is about a casino account, a withdrawal or a bonus, the operator itself is the right first contact, and we explain how to approach that below.

We publish research-based reviews and guides on casinos outside GAMSTOP, including slots, bonuses, payments and account rules. We are an independent information site. We do not run any casino, hold anyone's money or have access to anyone's player account.

What we can help with

• Corrections: if a bonus term, payment detail or licence claim on our pages looks out of date or wrong, tell us which page and which statement. We check against the operator's published terms and update the page.
• Questions about our content: if a guide on wagering requirements, game contribution, withdrawal limits or verification is unclear, ask and we will clarify it.
• Feedback and topic suggestions: tell us what you could not find when researching, for example how a particular slot feature or payment method works.
• Editorial or partnership enquiries: introduce yourself and what you have in mind. Commercial relationships do not decide our rankings, and we do not sell position.

What we cannot do

We cannot reverse a casino decision, release a withdrawal, reopen a closed account or act as your representative in a dispute. We also cannot give legal, financial or gambling-recovery advice. Gambling is not a way to earn income or solve money problems, and we will never suggest otherwise.

How to write to us so we can reply quickly

1. Give the page address or title of the article you are referring to.
2. Quote the exact line or figure you are questioning.
3. Say what you believe is correct and, if possible, where you saw it, such as the casino's own terms page.
4. Give the date you checked it. Bonus terms change often, and we date our findings.
5. Never include card numbers, passwords or identity documents in a message to us. We never need them.

Use the contact details or form provided on this site. We do not publish a response-time promise, but we read what we receive and take accuracy reports seriously.

Have a problem with a casino? Start here

Most player problems are resolved faster by going to the operator first, then escalating. A sensible order is:

1. Collect the evidence. Save screenshots, transaction references, chat transcripts and the bonus terms as they appeared when you claimed.
2. Contact customer support in writing. Email or live chat with a transcript gives you a record. Set out the issue, the date and what outcome you want.
3. Use the formal complaints procedure. Reputable operators publish one in their terms. Check the stated stages and time limits.
4. Look at the licensing body. Many offshore operators name a regulator or an alternative dispute resolution service. Check what it actually covers before relying on it.

Be aware that many casinos featured on our site hold overseas licences rather than a UK Gambling Commission licence. That means UK protections, including the UK complaints route to an approved ADR body, may not apply in the same way. Delays often come from identity checks or source-of-funds requests, so have your documents ready. Our guide to trusted non GamStop casinos for UK players explains how we assess licensing, ownership, payments and withdrawal terms.

If gambling is causing you harm

If you are worried about your own gambling, or someone else's, please speak to someone now. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. You can also use GAMSTOP to self-exclude from UK-licensed operators, and set deposit and loss limits or use gambling blocking software on your devices. Note that GAMSTOP does not cover casinos outside the Great Britain licensing system, so those sites will not apply your exclusion. If you have excluded yourself, consider carefully whether playing elsewhere is working against your own decision.

You must be 18 or over to gamble. Only gamble with money you can afford to lose.

How we keep our pages accurate

Our pages are based on research and review of operator terms and public licensing information, with the fact-check date shown where time-sensitive claims appear. We separate confirmed information from casino advertising and from points we could not verify. We do not claim to have deposited, played or withdrawn at any casino. Some pages may earn us commission if you join a casino through a link, but that does not influence our rankings or ratings.

If you spot something that does not meet that standard, please tell us. It helps every reader who follows.